So schlimm?
Dann zeig ihr mal die Homepage der Tunisair, da steht was dabei, was ihr die Angst nehmen könnte
Zitat:
Tunisair obtains ISO 9002 certification
In the context of the liberalization and globalization of the aeronautics sector, Tunisair has just obtained international qualitative standards ISO 9002 certification, which includes quality assurance not only for its in-flight operations but also for its ground operations.
In keeping, the company has created a new Department for Quality Management which besides providing oversight for the smooth and efficient functioning of quality control systems, supports and assists top management in the piloting of its policy.
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Tunisair launches ISO commercial certification program
Having obtained ISO 9002 certification for air and ground operations in November 2000, Tunisair has embarked on the complete upgrading of its services to required international standards with the recent launching a company-wide ISO 9001-2000 certification program for commercial activities.
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